Customer satisfaction
Online tracking
Cost reduction
SMART CUSTOMER SERVICE
Something to make customers satisfied
Estinext after sale services platform is fully integrated with Estinext IoT to make everything under control of B2B customers. This platform allows end users to easily place an Install/ repair request and the request will automatically send to the repairman staffs of the specific vendor by the location. Each vendor can monitor and manage of devices and requests while they are all online :). They can give a really fast response to the end users and also communicate with their staff internally. B2B partners also could achieve interesting data about the customer feedbacks and request they have carried out in a period of time.
Worldwide services
sending local repairman for any request
This platform is location driven, and will automatically send the closest agent to accomplish the request. B2B customers can add their own repairman or use hundred of experts who perform with the specific device or brand with a very easy and trusted process. In other hand, Users who demand a service such as Installation or repair will clarify their product information so it can easily check and track the problem until it is absolutely done.
Does your agent need spare parts?
with Estinext smart refrigerator Control boards
Each vendor has an store to add their parts so if a serviceman needs something, he/she can easily pick it from online store. The order can placed independently and paid by repairman or placed on a request and paid by customer, whether the guarantee included or not. It is user-friendly for both technical and operational team and everything is documented during the process. It could help to automate, monitor and track sending spare part specially for devices which has free aftersales service, specially to manage the stock and determine of demands for each parts.
